Based in UAE - Healthcare IT, Operations, Hardware and Networking
Healthcare IT, Multi-Clinic Operations, Hardware & Networking
Akbar Sha Basheer
Healthcare IT and multi-clinic operations professional who connects hardware, networking, operating systems, HIS/EMR and real facility workflows into dependable day-to-day performance.
My value is practical: I can diagnose whether a problem is device, network, OS, application, workflow, training or compliance related, then coordinate the people needed to close it. That combination is backed by 8+ years in UAE healthcare, 6-clinic operational handling and regulatory operations support for 6 pharmacies.
Implementation Team Leader
Tanjer Info System LLC, UAE
HIS deployments, technical support, workflow redesign and go-live leadership
Deployment readiness100%
Technical foundationSince 2009
Operations scope6 clinics + 6 pharmacies
Workflow alignmentActive
Recruiter signalHybrid fit
IT fundamentals, healthcare systems and clinic operations handled as one connected responsibility.
Clinic flow, resource allocation, staffing, pharmacy coordination and patient experience aligned.
Users, vendors, workflows and priority issues stabilized during implementation and adoption.
Hiring Snapshot
For HR teams, this is a rare profile: technical support depth plus real multi-site healthcare operations control.
Akbar is strongest where hospitals and clinics need someone who can understand infrastructure, applications, frontline workflow, pharmacy regulatory pressure and leadership reporting in the same conversation.
Healthcare IT Support, HIS/EMR Implementation, Application Support, Multi-Clinic Operations
Hardware, networking and operating systems foundation from formal technical study in 2009
More than 6 years across clinical operations, including 6 clinics handled operationally
Documentation and regulatory operations support across 6 pharmacies
Why Shortlist Akbar
A healthcare employer does not need only an IT person. They need someone who can make technology work inside a real facility.
I bring the combination HR teams usually search hard to find: hardware and networking exposure, operating systems knowledge, healthcare application support, more than 6 years of multi-clinic operations exposure, 6-clinic operational handling, 6-pharmacy regulatory operations support and calm multi-stakeholder execution.
Strong IT foundation
Hardware, networking and operating systems exposure since technical study in 2009.
Healthcare application depth
HIS, EMR, RCM, LIS, SSO, user training and go-live support inside UAE healthcare facilities.
Multi-clinic operations
More than 6 years in clinical operations, including operational handling of 6 clinics as Senior Executive Operations.
Regulatory pharmacy exposure
Handled regulatory operations support across 6 pharmacies with documentation and audit discipline.
End-to-end troubleshooting
Can connect hardware, OS, network, application and user workflow issues instead of seeing them separately.
Practical user support
Comfortable supporting frontline users, vendors, clinicians, administrators and decision makers.
HARDWARE SUPPORT+NETWORKING+MULTI-CLINIC OPERATIONS+PHARMACY REGULATORY OPERATIONS+OPERATING SYSTEMS+HIS DEPLOYMENT+EMR ADOPTION+RCM WORKFLOWS+LIS INTEGRATION+USER SUPPORT+HARDWARE SUPPORT+NETWORKING+
Profile
Built where core IT support meets real healthcare operations.
My technical journey started with hardware, networking and operating systems study in 2009. Since then, my work has expanded into HIS deployments, EMR implementation, more than 6 years of multi-clinic operations, operational handling of 6 clinics, regulatory operations support for 6 pharmacies, patient flow, RCM, claims documentation, system support, vendor coordination and user training.
Support Command Center
One operating view for hardware, networks, systems, users and clinic flow.
HardwareNetworkOSClinic OpsPharmacy RegSystemPeople
Signature System
Healthcare technology and operations support built on real IT fundamentals.
The strongest healthcare IT support is not only application-level. It connects hardware readiness, network behavior, operating systems, system setup, multi-clinic operations, pharmacy regulatory needs, staff behavior and leadership visibility.
IT Foundation
Hardware, networking, operating systems, endpoint readiness and troubleshooting discipline.
Operations Leadership
More than 6 years across multi-clinic operations, 6 clinics and 6 pharmacies with regulatory discipline.
Clinical Systems
HIS/EMR rollouts, configuration, go-live readiness and provider adoption.
Workflow Support
User training, patient flow, billing workflows, issue tracking and process quality.
Focus Areas
Clear strengths across infrastructure, systems, clinic operations and regulatory workflows.
Hardware, networking and OS support
Technical foundation from 2009 across computer hardware, operating systems, network support and troubleshooting.
HIS and EMR implementation
Full-cycle rollouts from discovery and configuration to UAT, go-live and adoption.
Clinical workflow optimization
Workflow redesign that aligns system behavior with real clinic operations.
Multi-clinic operations leadership
More than 6 years of operational exposure, including Senior Executive Operations responsibility across 6 clinics.
Pharmacy regulatory operations
Regulatory operations support and documentation discipline across 6 pharmacies.
Revenue cycle management
Billing, eligibility, claims documentation and revenue capture improvement.
Infrastructure-aware application support
Able to understand whether issues are application, device, OS, network, user workflow or integration related.
UAE healthcare compliance
DHA/DOH readiness, regulatory audits and operational documentation discipline.
LIS, SSO and API integrations
ADFS/SSO, LIS automation, interoperability, operating environment readiness and vendor coordination.
Transformation Playbook
How I move a facility from friction to adoption.
Diagnose
Map workflows, user pain points, facility priorities and compliance requirements.
Configure
Translate clinical and operational needs into system setup, integrations and user roles.
Stabilize
Lead UAT, training, issue tracking, go-live support and adoption follow-through.
Optimize
Improve patient flow, RCM, reporting, resource use and digital process maturity.
Experience
From IT support foundations to multi-clinic operations and enterprise healthcare system implementation.
Jan 2024 - Present
Implementation Team Leader
Tanjer Info System LLC, UAE- Lead full-lifecycle HIS deployments across UAE clinics and hospitals.
- Direct UAT, issue tracking, go-live planning, system rollout and user adoption.
- Integrate ADFS/SSO, LIS solutions, APIs and customized enhancements.
Jul 2021 - Nov 2023
Senior Executive - Operations
Right Health Holdings, Dubai- Handled operational responsibility across 6 medical clinics as Senior Executive Operations.
- Supported regulatory operations coordination across 6 pharmacies.
- Improved RCM workflows through staff training and system configuration.
- Reduced patient wait times by over 15% through process standardization.
Nov 2017 - Jun 2021
Clinic In-Charge
Right Health Al Sanaiya Medical Clinic, Dubai- Supervised administrative and clinical functions across doctors, nurses and support teams.
- Maintained successful DHA/DOH regulatory audit outcomes.
- Strengthened front-desk protocols, feedback processes and patient experience.
Skills
Hardware, networking, operating systems, operations, applications and support.
Hardware Support90%
Networking Support88%
Operating Systems88%
L1/L2 Application Support88%
Multi-Clinic Operations92%
Pharmacy Regulatory Operations86%
Hospital Information Systems96%
Electronic Medical Records94%
Go-Live Management92%
Patient Flow Management90%
Medical Billing86%
Malaffi and Shafafiya82%
Advanced MS Excel88%
Career Wins
Results that connect process quality with patient experience.
Led digital transformation from paper-based processes to integrated HIS environments.
Implemented automated LIS result flows to reduce manual laboratory data entry.
Maintained a 100% success rate in regulatory facility audits across managed clinical sites.
Optimized RCM workflows to improve revenue capture and operational efficiency.
Executive Snapshot
Healthcare IT and operations support for facilities that need dependable systems, clinics and compliance.
Recruiter Decision View
Where I fit, why I stand out and how I create value quickly.
- Can speak hardware, networking, operating systems, healthcare applications and clinic operations together.
- Has more than 6 years of multi-clinic operations exposure, including 6 clinics and 6 pharmacies.
- Comfortable with frontline staff, senior leadership, vendors and regulatory pressure.
- Focused on practical resolution, measurable adoption and stable day-to-day support.
Audit workflows, stakeholders, systems, reporting gaps, compliance risks and adoption blockers.
Standardize operating routines, stabilize support processes, train teams and close priority system issues.
Improve patient-flow metrics, strengthen RCM visibility and build repeatable dashboards for leadership.
Education & Languages
Technical foundation from 2009, MBA background and multilingual UAE healthcare experience.
Master of Business Administration - Madurai Kamaraj University
Bachelor of Arts - Madurai Kamaraj University
Customer Support Engineer, Hardware & Networking - Corona Institute of Technology, 2009
Languages: English, Hindi, Malayalam and Tamil
UAE Light Vehicle Driving License
Contact
Let us build stable healthcare technology and cleaner operations.
Available for healthcare IT support, hardware and networking support, multi-clinic operations, pharmacy regulatory operations, application implementation and workflow transformation roles across UAE healthcare environments.